A Small Town Store, Meat on a Stick & Customer Service...

January 31, 2013  •  1 Comment

It was called the “Lucky Dollar”…despite what the name may bring to mind, it was our local grocery store, currently called “Family Foods” (I think that was an upgrade).  In a town of 1000 people it was a very important store.  Kids rushing in to buy candy after school, working moms dropping by to grab a few fresh items for dinner, and the elderly calling to place their order so their requests could be gathered and delivered by our grocery man (who just so happened to be my uncle)!  I worked there for over 3 years and learned a lot about customer service!  It may have been small but if you needed something, you asked a live person and got a live answer (even if it was and answer you may not have wanted).

*Thanks to my sweet mom for snappin' this photo in -40 degree weather for me!

I guess I run my life like this.  Whether it’s personal or business… I choose to answer my phone, respond to emails (sooner rather than later) and initiate conversations.  In this day and age where we are constantly connected to social media and most have smart phones, I feel response time is critical.  People have a choice, some want to shop at Walmart but some prefer the ‘Lucky Dollar’.  I am thankful for those whose choice was our little store as it cultivated a desire to serve and make an experience out of something as simple as grocery shopping.  If I can transfer that to my business I feel my clients will be better served.

My friend recently went to this restaurant ‘Navilhos’ and the concept reminded me of all customer service should be.  First it was all about good, quality meat (even if it was on a stick).   Obviously I am a photographer not a butcher but good & quality apply to most everything.  Second they gave you a choice.  With a little round card it was either ‘Yes Please’ or ‘No Thank You’ referring to if you wanted more.  Of course you could ask and they were happy to help you with any request however the simple politeness of the card either encouraged interaction or stopped it.  Phone calls, emails and posts on facebook, twitter & instagram can do the same.  You can choose to engage or not which can open the door for a customer service experience that they may not otherwise have received.

I may not have all the products Walmart offers however I respond to inquiries without you having to answer a survey, press 1 or hold (cause we “value” you as a customer).  I strive to have your experience speak for itself!


Comments

Mara(non-registered)
Arlene,

You write like you photograph, with so much passion and a special personal touch!!!

You are so wonderful and I'm blessed to get to share your positive insights on life.
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